Understanding your Schlage locks warranty is crucial to avoid unexpected expenses. Allegion, the manufacturer of Schlage, provides different types of warranties depending on the specific product line. A common issue arises when homeowners attempt DIY repairs, which can inadvertently void the Schlage locks warranty. Knowing the terms and conditions regarding professional installation performed by a qualified Locksmith is key. Therefore, proactive understanding of consumer rights and knowing what the schlage locks warranty covers is essential before installation or repair of your Schlage lock.
Understanding Your Schlage Locks Warranty: Key Information to Avoid Costly Mistakes
Navigating warranties can be tricky. This guide simplifies the Schlage locks warranty, helping you understand its coverage and avoid potential pitfalls that could lead to unexpected repair or replacement costs. A clear understanding of your schlage locks warranty will save you time and money in the long run.
What Does the Schlage Locks Warranty Cover?
The Schlage locks warranty primarily covers defects in materials and workmanship. This means if your lock malfunctions due to a manufacturing error or a flaw in the materials used to build it, Schlage will typically repair or replace it. However, coverage varies based on the lock type and warranty specifics.
Differentiating Mechanical and Electronic Lock Warranties
It’s crucial to understand the difference between warranties for mechanical and electronic Schlage locks:
- Mechanical Locks: These typically have a lifetime mechanical and finish warranty for the original purchaser. This means that if the lock fails to function properly due to a defect in the mechanics, or the finish deteriorates under normal use, Schlage should repair or replace it.
- Electronic Locks: Electronic locks have a warranty that covers both the mechanical components and the electronic components. However, the duration of coverage is typically shorter for electronic components compared to mechanical parts. The electronic warranty is often limited to a specified period, such as one year or three years, from the date of purchase.
Common Examples of Covered Issues
Here are some examples of problems often covered by the schlage locks warranty:
- Internal mechanism failure preventing proper locking or unlocking.
- Significant degradation of the lock’s finish (e.g., peeling, excessive rust) under normal use.
- Malfunctioning electronic components in electronic locks (within the specified warranty period).
What is NOT Covered by the Schlage Locks Warranty?
The warranty does not cover everything. Knowing these exclusions is vital.
Exclusions to Look Out For
- Improper Installation: If you installed the lock incorrectly, any resulting damage is not covered. Always follow the installation instructions carefully, or consider hiring a professional.
- Misuse or Abuse: Damage resulting from misuse, abuse, or neglect is excluded. This includes using excessive force, tampering with the lock, or failing to properly maintain it.
- Unauthorized Modifications: If you modify the lock in any way that’s not approved by Schlage, the warranty is void.
- Normal Wear and Tear: Gradual wear and tear expected over the lifespan of the lock is not covered. This includes minor scratches or fading.
- Commercial Applications (for Residential Locks): Residential Schlage locks installed in commercial settings may have limited or no warranty coverage. Commercial grade locks have their own specific warranties.
- Acts of God: Damage caused by natural disasters (e.g., floods, earthquakes) is usually not covered.
How to File a Schlage Locks Warranty Claim
Knowing how to file a claim is just as important as understanding the coverage.
Steps for Submitting a Claim
- Gather Your Information: You’ll need proof of purchase (receipt or invoice), the lock’s model number, and a detailed description of the problem.
- Contact Schlage Customer Support: Visit the Schlage website or call their customer service line. Explain the issue and provide the required information.
- Troubleshooting (if requested): Schlage may ask you to perform some basic troubleshooting steps to try and resolve the issue.
- Claim Evaluation: Schlage will evaluate your claim based on the information provided and their warranty terms.
- Resolution: If the claim is approved, Schlage will typically offer a repair, replacement, or refund, depending on the specific circumstances.
Importance of Keeping Records
Always keep your purchase receipt and any communication with Schlage regarding the warranty in a safe place. This documentation is crucial for proving your eligibility and tracking the status of your claim.
Extending Your Warranty: Options to Consider
While the standard Schlage locks warranty is comprehensive, there may be situations where you want even greater protection.
Extended Warranty or Protection Plans
Consider the following options to extend your coverage:
- Third-Party Protection Plans: Some retailers offer extended warranty plans that can cover additional issues or extend the coverage period beyond the standard Schlage warranty.
- Professional Installation: Using a certified installer may offer some additional protection. The installer may offer their own guarantee on their work.
- Homeowner’s Insurance: In some cases, homeowner’s insurance may cover damage to locks caused by specific events, such as theft or vandalism. Check your policy for details.
Understanding Different Schlage Lock Types and their Warranties
Warranty terms can vary based on the type of Schlage lock you have. Below is a table illustrating this:
| Lock Type | Mechanical Warranty | Electronic Warranty | Finish Warranty |
|---|---|---|---|
| Mechanical Knob/Lever | Lifetime (Original Purchaser) | N/A | Lifetime (Original Purchaser) |
| Mechanical Deadbolt | Lifetime (Original Purchaser) | N/A | Lifetime (Original Purchaser) |
| Electronic Lock | Limited (Check specific model) | Limited (Check specific model) | Limited (Check specific model) |
| Smart Lock | Limited (Check specific model) | Limited (Check specific model) | Limited (Check specific model) |
Disclaimer: This information is for general guidance only. Refer to the official Schlage website or documentation for the most up-to-date and accurate warranty information specific to your lock model. The schlage locks warranty is subject to change.
Schlage Locks Warranty: Frequently Asked Questions
This section addresses common questions about your Schlage locks warranty and how to avoid potentially costly errors when filing a claim.
What voids my Schlage locks warranty?
Modifying the lock in any way, such as drilling additional holes or altering its internal mechanisms, will typically void your Schlage locks warranty. Improper installation and use of non-Schlage parts can also invalidate the warranty.
How long does the Schlage locks warranty last?
The Schlage locks warranty duration varies depending on the specific lock and finish. Mechanical parts often have a limited lifetime warranty, while electronic components may have a shorter warranty period, typically one to three years. Refer to your product documentation for the precise warranty terms.
What documentation do I need to file a Schlage locks warranty claim?
You’ll generally need proof of purchase, such as a receipt, as well as photographs or a description of the defect. Keep original packaging if possible, as it may be required. Having the lock’s model number readily available will expedite the process.
Does the Schlage locks warranty cover locksmith fees?
Typically, the Schlage locks warranty covers the cost of replacing a defective lock but does not cover locksmith fees associated with installation or removal. Review the specific warranty details for your lock, as policies can differ.
So, now you’re armed with the knowledge to navigate your schlage locks warranty like a pro. Hopefully, you’ll avoid those costly mistakes! Happy securing!